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- HP Community
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- Notebook Operating System and Recovery
- Re: Problem facing while formatting windows 10

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02-28-2021 12:45 PM
I have no idea what a "Pavilion 20" model PC is, but if it's and older laptop, then most likely, the drive is failing.
This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
I am a volunteer and I do not work for, nor represent, HP