• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS Base Model

Hi, I have a HP Envy 17.3 un laptop with a faulty SSD.

 

I have removed the faulty SSD and installed a new M2 SSD drive.

 

I downloaded windows 11 install media from Microsoft to a USB and booted the laptop off the USB and proceeded up to a step where I was prompted to "Install driver" for WIFI connection.

 

Where can I download the correct WIFI driver for this laptop? I presume I will have to put this driver in another USB, right?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Do you recall the model Wi-Fi adapter your notebook came with?

 

The parts list indicates your notebook could have come with two different model Wi-Fi adapters--Intel or Mediatek.

 

HP PartSurfer

 

Once you determine the correct Wi-Fi driver your notebook came with, download the driver for it from your notebook's support page.

 

HP ENVY 17.3 inch Laptop PC 17-cr0000 RCTO Base Model Software and Driver Downloads | HP® Support

 

Use the free 7-Zip file utility to extract the exe file into its driver folder.

 

7-Zip

 

Then copy the folder to a USB flash drive.

 

Then follow the instructions at the link below to install the driver.

 

How to Manually Install a Wi-Fi Driver During Windows 11 Installation: A Step-by-Step Guide – IT Sol...

 

Isn't there an option to skip that step?

 

If there is, it would be a lot easier to bypass connecting to the internet and set up Windows using a local account.

 

See how to do that at the link below.  Then you can install the Wi-Fi driver from the exe file instead.

 

How to bypass internet connection to install Windows 11 - Pureinfotech

 

 

View solution in original post

15 REPLIES 15
HP Recommended

My HP Envy 17.3in laptop has the Prod ID: 537Z4AV.

HP Recommended

Do you recall the model Wi-Fi adapter your notebook came with?

 

The parts list indicates your notebook could have come with two different model Wi-Fi adapters--Intel or Mediatek.

 

HP PartSurfer

 

Once you determine the correct Wi-Fi driver your notebook came with, download the driver for it from your notebook's support page.

 

HP ENVY 17.3 inch Laptop PC 17-cr0000 RCTO Base Model Software and Driver Downloads | HP® Support

 

Use the free 7-Zip file utility to extract the exe file into its driver folder.

 

7-Zip

 

Then copy the folder to a USB flash drive.

 

Then follow the instructions at the link below to install the driver.

 

How to Manually Install a Wi-Fi Driver During Windows 11 Installation: A Step-by-Step Guide – IT Sol...

 

Isn't there an option to skip that step?

 

If there is, it would be a lot easier to bypass connecting to the internet and set up Windows using a local account.

 

See how to do that at the link below.  Then you can install the Wi-Fi driver from the exe file instead.

 

How to bypass internet connection to install Windows 11 - Pureinfotech

 

 

HP Recommended

Hi, thanks again for helping out.

 

Unfortunately, there is no option to skip this. I have to select a driver from a folder before it will allow me to click "Next" (I can't actually install anything during the Windows 11 build).

 

I had taken a picture of the system diagnostic screen previously. The System Board CT number is: 

PRPVPE21WHWI1L

 

Would that help in identifying the WIFI type?

 

 

HP Recommended

You're very welcome. 

 

Is there a FCC ID for the wifi card on the bottom of the case?

 

That would identify the model of the wifi adapter. 

HP Recommended

Yes, it is FCC ID: PD9AX211NG.

I also saw the Serial No and Product ID.

HP Recommended

That's the ID for the Intel AX211. 

 

So you need to download the Intel wifi driver from the support page. 

HP Recommended

Thanks. I will download and see if it works.

HP Recommended

You're very welcome. 

 

Good luck.

HP Recommended

Many thanks for that! I was able to install the driver and it is prompting me to select a WIFI now.

I will try to see if there is a way not to connect to the network as I want to avoid logging on to Microsoft.

Thanks again.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.