Problem updating Windows 10

[DimitrisG]

When i turn on my PC appears a message that says that Windows 10 can't update. I select the message and it opens the tab for the update with the following message:

"Feature update to Windows 10, version 1903
Status: Pending download
We found some issues. Select this message to fix and finish updating."

After that there is a Fix Issues button, and when i press it shows a message that says:

"This PC can't run Windows 10
Contact your PC manufacturer to see if you can upgrade the system BIOS."

and the preparation for the installation stops at 84%.

The HP troubleshooter finds no problems or BIOS updates for my PC, but i still can't update Windows 10. What could i do?

[Jeet_singh]

@DimitrisG,

Thank you for posting your query on HP Community,

Let's try to run an extensive system test from F2 and check if the hardware components on your PC are functioning correctly.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Refer this article to know more information about running system diagnostics on your PC. Click Here

If the test passes, I would suggest here is to run the Windows update troubleshooter.

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Let me know how it goes for further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[DimitrisG]

Jeet_singh

Thank you for your reply to my question.

The first thing i did before you replied to me was to download and run the HP Support Assistant. It didn't find any updates for my laptop.

I have run the Extensive Test at the UEFI, which it passed and i also downloaded and run the Windows Update Troubleshooter. The message after the Troubleshooter ended was that it had fixed some issues about the data storage, if i remember correctly.

Afterwards, i run again Windows update as you can see in the image attached.

When i pressed the fix issues button the message shown on my screen was the one that i attach to you next.

Is there a way to upgrade my BIOS? The last message says that i should contact HP for details...

If the answer is yes, how should i do it?

Thank you very much for your time and effort!!!

[Jeet_singh]

Could you provide me with the correct product number of your HP notebook. So that I can check and let you know if there is a latest Bios update available for your PC on our HP support website. 

Waiting for your response!

Cheers 🙂

[DimitrisG]

The product number of my notebook is 2LV24UA#ABA.

Thank you very much once again!

Cheers 😊

[Jeet_singh · Accepted solution]

I would suggest you try to ensure all the Windows and HP updates are installed. 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Please find the correct Bios update for your HP notebook.

HP Notebook System BIOS Update (Intel Processors)

Let me know the outcome!

Cheers 🙂

[Loupee1]

Hi  Jeet

i have  exactly the same problem as the person in this thread I’ve completed everything that you have suggested and I still don’t have any resolution my bios is F . 23-10/15/2018 if you have any suggestions would be very much appreciated thank you

My product number is 2ph83ea#abu

thankyou

[asmita6658]

Hi @DimitrisG

Welcome to the HP Support Community. 

Try these steps - 

Click on this link to run Windows Updates troubleshooter.

Also, try these steps -

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3) Enter sfc /scannow (note the space between "sfc" and "/").

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dipak221995]

Install latest bios update from hp support site for your specific model before you update your existing Windows version, it's recommended every time to install latest bios before update Windows with new features.

[Dipak221995]

Install latest bios update from hp support site for your specific model before you update your existing Windows version, it's recommended every time to install latest bios before update Windows with new features.