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Katkos
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Message 1 of 2
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Flag Post

Problem with first power up and account registration

‎09-21-2020 10:58 AM

HP Recommended
Product: Laptop 15s-fq1045nl
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone. I have a problem with the laptop. The computer has just been bought for my daughter, but when registering for a Microsoft account I entered my daughter's email, but she no longer remembers the Google password. I tried to recover it but I couldn't because the data is old, both of the mobile number and the recovery device. Without it does not let me continue the registration and I can not use the PC. How can I go back and re-enter my details?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-24-2020 06:48 AM

HP Recommended

@Katkos

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/in-en/document/c04936024

 

For the account registration please create a new MS account.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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