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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Problem with first power up and account registration

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09-21-2020 10:58 AM
Hi everyone. I have a problem with the laptop. The computer has just been bought for my daughter, but when registering for a Microsoft account I entered my daughter's email, but she no longer remembers the Google password. I tried to recover it but I couldn't because the data is old, both of the mobile number and the recovery device. Without it does not let me continue the registration and I can not use the PC. How can I go back and re-enter my details?
09-24-2020 06:48 AM
Welcome to the HP Support Community.
This document should help you: https://support.hp.com/in-en/document/c04936024
For the account registration please create a new MS account.
Let me know if this helps.
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Thanks!
Have a great day!
I am an HP Employee