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Message 1 of 6
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Problem with new OMEN Laptop

HP Recommended
17-cb1008na
Microsoft Windows 10 (64-bit)

Hi all, i have problem with my brand new omen after doing some admin in my work i notice after i leave files open or email even in explorer  i have some system glitch that i never seen before im not sure if i dont need to do some check or updates i atached print screen with problem , also from time to time screen geting black for mili second in the game or when i open somthing.

please let me know what to do 🤔trouble shoot.pngtrouble shoot 2.png

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HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@ChefChris88 Welcome to HP Community!

 

I understand that Problem with the new OMEN Laptop.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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HP Recommended

troble shoot 3.pngsorry didint help after i done all the steps  its still the same or even worst

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HP Support Agent
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@ChefChris88

 

I understand your concerns.

 

Please perform the system restore.

 

Have a nice day!!

 

 

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Ive done this, and still same problem 😔

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HP Support Agent
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Message 6 of 6
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HP Recommended

@ChefChris88

 

Thank you for the update.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

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