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Problem with shutting down my laptop

HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

Almost every time I try to shut down my computer, I hear a sound like a click and the computer basically restarts instead of shutting down. It happens 2-3 times at least every time. That used to also happen in my old HP laptop and I am not sure what is causing it. 

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Message 2 of 2
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Problem with shutting down my laptop

@Avenging_angel, Welcome to the HP Support Community!


Install updates using HP Support Assistant

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Perform steps under "Change what happens when you press the power button" mentioned in this document.


Update Windows

Select the Start button, and then go to Settings > Update & Security Windows Update, and select Check for updates.


Run a System test

Shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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