• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-23-2022 06:13 PM

HP Recommended
Operating System: Microsoft Windows 11

Three weeks after I bought it, the laptop would not turn on if it was not connected to the charger and when I turned it on I unplugged it and it started working, and this happens even when it is fully charged

Category:
4 REPLIES 4

‎10-23-2022 06:21 PM

HP Recommended

Hello @Naathtruujillo3 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus the main problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎10-23-2022 06:43 PM

HP Recommended

I don't understand what you mean by (1) Run msinfo32

Was this reply helpful? Yes No

‎10-23-2022 06:56 PM

HP Recommended

Version 10.0.22000 Build 22000

System Model HP Laptop 15-ef2xxx

System SKU 6B408LA#ACH

Processor AMD Ryzen 3 5300U with Radeon Graphics, 2600 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date AMI F.18, 26/11/2021

Was this reply helpful? Yes No

‎10-24-2022 12:18 AM

HP Recommended

Hello @Naathtruujillo3 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.26 Rev.A12.3 MBSep 12, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

AMD High-Definition Graphics Driver

30.0.14056.5001 Rev.D766.9 MBJul 28, 2022Download

 

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.