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‎10-03-2022 09:12 AM

HP Recommended
Product: HP Pavilion Plus 14 inch Laptop PC 14-eh0000 (56D78AV)

Hello there. I have a problem. I just got my computer. It's been 2 weeks. and the charge ends after 1 hour of use. I don't think this is normal at all. I always have to have the charger with me and sometimes there are no charging points. That's why I can't name it. At that moment, it is not open in programs that will have intense power. but my battery runs out very fast. If you can help with this, it will be greatly appreciated

Category:
1 REPLY 1

‎10-04-2022 04:54 AM

HP Recommended

Hello @Leyla7 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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