Probook 4430s Qualcomm Atheros Ar3011 Bluetooth 3.0 Adapter and Base System Device. please help me!

[Bismark_14]

[Paul_Tikkanen · Accepted solution]

Hi:

HP has a driver for that model BT adapter but it may not work.

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

- Provides support for Windows 10.

You need this driver for the base system device...

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

Please post the hardware ID's for the 2 unknown devices so I can figure out what drivers they need.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[Bismark_14]

Thanks a lot for your response sir! 

This is what I found for the unknown devices.

1. Location:  Port_#0001.Hub_0004, The drivers for this device are not installed. (Code 28) 

There are no compatible drivers for this device. To find a driver for this device, click Update Driver.

2. Location: on PCI Express Root Complex. The drivers for this device are not installed (Code 28)

There are no compatible drivers for this device. To find a driver for this device, click Update Driver.

I am grateful for your help sir.

[Paul_Tikkanen]

You're very welcome.

For that unknown 0004 device, you need this driver...

HP 3D DriveGuard Software:

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe 

What about the hardware ID for the other unknown device?

You're not following the instructions all the way where you need to go on the link I posted.

You need to select the Hardware ID section on the drop-down list when you click on the Properties tab.

[Bismark_14]

This is for the first unknown device. Hardware Ids; USB\VID_138A&PID_003C&REV_0086

And this is for the second unknown device. Hardware Ids; ACPI\VEN_HPQ&DEV_0004

[Paul_Tikkanen]

Hi:

I already gave you the driver for the ACPI\VEN_HPQ&DEV_0004 in my last reply (sp64144).

You need this driver for the USB\VID_138A&PID_003C:

Validity Fingerprint Sensor Driver

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe 

You may need to install this driver if the auto install doesn't install it.

To do that, go to the device manager.

Click on the USB\VID_138A&PID_003C device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp58900.

Make sure the Include subfolders box is checked and the driver should install.

[Bismark_14]

I am grateful for your help sir! The 3 drivers worked perfectly except for the Bluetooth driver. This is the feedback I keep getting each time I try updating the Driver. 

[Paul_Tikkanen]

You're very welcome.

Sorry that the Bluetooth driver didn't work.

Unfortunately, you may not be able to resolve the problem.

I have one other suggestion...I found a W10 AR3011 Bluetooth driver on the Microsoft Update catalog website.

10.0.1.11

I have zipped that driver up and attached it below.  You will need to manually install the driver as follows:

Download and unzip the file to its folder.

Do not do anything with the files in the folder.

Go to the device manager.  Click on the AR3011 BT adapter that needs the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder you unzipped.

Make sure the Include subfolders box is checked and see if the driver installs that way.

If not, see if this works...right click on the Atheros BT adapter, select Uninstall, check the uninstall driver box, restart the PC and try manually installing the driver again on the Generic Bluetooth adapter that should now be listed there.

If none of the above works unfortunately, I don't have any other suggestions for you to try.

You can always buy a USB Bluetooth adapter if you need the Bluetooth to work.

[Bismark_14]

Hello sir! I have tried all the options but unfortunately, none of them works. Also, I have realized that anytime I unplug my PC, the screen light blinks but when it's plugged in, the blinking stops. Please do you know what might be causing the screen to blink when unplugged? Any suggestion would be greatly appreciated. Thank you!

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I wouldn't know the answer to why the screen light blinks when the notebook is on battery.

I recommend you start a new topic on that subject.

For the Bluetooth, you will either have to do without, or purchase a USB Bluetooth adapter.