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Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
JZZZJ
New member
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Message 1 of 2
71
Flag Post

Probook 470GS Forgot set-up Password

‎12-02-2020 09:04 AM

HP Recommended
Product: ProBook 470GS
Operating System: Microsoft Windows 10 (64-bit)

When I set up the ProBook 470GS, I made up a password and gave it my fingerprint.  I did not write down the password and time has passed. It is forgotten.  I have to log onto the laptop with my fingerprint only.  I would like to reset the password.  How do I do it?

1 REPLY 1
MarcusC
Moderator
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Message 2 of 2
Flag Post

‎12-02-2020 01:54 PM

HP Recommended

Hey @JZZZJ  🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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