Product Info Programmed into System Board is Missing or Invalid.

[English68]

Hello everybody,

My Laptop is Model 15-AF042NL which is running Windows 10 64bit

The last day or two, I noticed that my computer was slower starting up (i.e. going to the desktop) but yesterday I noticed an error on Start-Up

"The following product information programmed into the system board is missing or invalid"

     "Product Name"

     "Serial Number"

     "Product NUmber"

     "System Board CT Number"

Then I saw this:

I have downloaded the HP assistant and updated the BIOS and before that a Windows Restore Roll back but both without success.

Any ideas?

[Lil_Boy_Blue]

Hi

Not really.

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Get-rid-of-Product-Information-Not-Valid-page...

But I hope someone else has.

[Paul_Tikkanen]

Hi, @English68 

You have to take your PC to an authorized HP service center and have them tattoo the BIOS with the information you need added or changed.

They have a proprietary HP DMI tool for this purpose.

That is the only way that info can be programmed into the BIOS, and no, we don't have access to that tool.