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HP Recommended
HP EliteBook 8460p Notebook PC
Microsoft Windows 10 (64-bit)

I get the following error during startup:

 

Product Information not valid

The following product information programmed into the system board is missing or invalid.

SYSTEM BOARD (00A) -

Product Name

 

Product Serial Number

Product SKU


System Board CT Number

ENTER - Continue Startup

 

If I press ENTER, the computer continues to startup and I can login to Windows 10.  This happens every time.

 

I believe I know what the missing values are, but I'm unable to change them using either the BCU utility or the BIOS Configuration Utility...


For example, if I execute the following at a command prompt (as administrator):

BiosConfigUtility64.exe /setvalue:"Notebook Model","HP EliteBook 8460p Notebook PC"

 

It outputs:

<BIOSCONFIG Version="" Computername="DESKTOP-59H21LM" Date="2023/02/05" Time="19:39:14" UTC="0">
        <SETTING changeStatus="fail" name="Notebook Model" returnCode="1">
                 <OLDVALUE><![CDATA[]]></OLDVALUE>
                 <VALUE><![CDATA[HP EliteBook 8460p Notebook PC]]></VALUE>
        </SETTING>
        <ERROR msg="An operation failed" />
        <ERROR msg="BCU return value" real="1" translated="1" />
</BIOSCONFIG>

 

Similarly, if I execute the following in PowerShell (as administrator):

Set-HPBIOSSettingValue -Name "Notebook Model" -Value "HP EliteBook 8460p Notebook PC"

 

It outputs:

Not Supported
At C:\Program Files\WindowsPowerShell\Modules\HP.Private\HP.Private.psm1:2361 char:5
+     throw $Err
+     ~~~~~~~~~~
   + CategoryInfo : OperationStopped: (Not Supported:String) [], RuntimeException
   + FullyQualifiedErrorId : Not Supported

 

What am I doing wrong, and/or how do I set these values correctly so my computer starts up correctly?

 

Thanks.

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