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- 'Product Information not valid' error during startup

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02-05-2023 01:18 PM
I get the following error during startup:
Product Information not valid
The following product information programmed into the system board is missing or invalid.
SYSTEM BOARD (00A) -
Product Name
Product Serial Number
Product SKU
System Board CT Number
ENTER - Continue Startup
If I press ENTER, the computer continues to startup and I can login to Windows 10. This happens every time.
I believe I know what the missing values are, but I'm unable to change them using either the BCU utility or the BIOS Configuration Utility...
For example, if I execute the following at a command prompt (as administrator):
BiosConfigUtility64.exe /setvalue:"Notebook Model","HP EliteBook 8460p Notebook PC"
It outputs:
<BIOSCONFIG Version="" Computername="DESKTOP-59H21LM" Date="2023/02/05" Time="19:39:14" UTC="0">
<SETTING changeStatus="fail" name="Notebook Model" returnCode="1">
<OLDVALUE><![CDATA[]]></OLDVALUE>
<VALUE><![CDATA[HP EliteBook 8460p Notebook PC]]></VALUE>
</SETTING>
<ERROR msg="An operation failed" />
<ERROR msg="BCU return value" real="1" translated="1" />
</BIOSCONFIG>
Similarly, if I execute the following in PowerShell (as administrator):
Set-HPBIOSSettingValue -Name "Notebook Model" -Value "HP EliteBook 8460p Notebook PC"
It outputs:
Not Supported
At C:\Program Files\WindowsPowerShell\Modules\HP.Private\HP.Private.psm1:2361 char:5
+ throw $Err
+ ~~~~~~~~~~
+ CategoryInfo : OperationStopped: (Not Supported:String) [], RuntimeException
+ FullyQualifiedErrorId : Not Supported
What am I doing wrong, and/or how do I set these values correctly so my computer starts up correctly?
Thanks.