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‎01-03-2020 08:23 AM

HP Recommended
Product: HP notebook 15-ac-122na (energy star)
Operating System: Microsoft Windows 10 (64-bit)

my laptop was working fine then all of a sudden I get Product Information not valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Configuration before it boots up. can someone tell me how to fix this please as my laptop is running really slow now. much appreciated thankjs

1 REPLY 1

‎01-06-2020 03:20 PM - edited ‎01-06-2020 03:22 PM

HP Recommended

@Oldbiddy66
Thank you for posting on the HP Support Community.

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  In this case, the motherboard needs to be tattooed HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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