Product Information not valid

[hell_2pay]

Hello everyone I have this issue with my HP notebook. Someone borrowed my laptop he brings it back and didnt say anything was wrong. A few days later i go and turn it on and this screen pops up with this error.

Product information not valid

the following product information programmed into the system board is missing 

system board (00A) - product name. system board (00A) - product serial number 

system board (00A) - product number.system board (00A) - system board CT number

more info please visit www.hp.com/go/techcenter/startu

So i've found on the net how to fix it but and I followed the step by step to fix this but can't figure out why i'm still 

missing info or I entered it wrong out of 25 settings I have 3-4 missing or missed spelled. any help or ideas please

For a HP Notebook - 15-ba038ca (Touch) (ENERGY STAR) i'd be very happy to get this fixed i've been at it over 2 months

and the girlfriend is getting alittle moody because its her laptop. thank you for any info on how to complete the Bios issue.

[CharlieItuah1]

I found a fix. See if it works for you.

https://www.youtube.com/watch?v=es_7skyo88w

[hell_2pay]

Thank you and I hope it wil help me.. 

I'll be sure to let you know.

[CharlieItuah1]

Okay awesome.

[hell_2pay]

So I used the info on video it didn't help me.  It came up on my laptop as failed 

[CharlieItuah1]

Okay, there are two things you can try at this point.

You can use the HP Cloud Recovery Tool to get a fresh installation of Windows.

Try it out and see,

HP Cloud Recovery Tool - Aplicativos Microsoft Store

Secondly, you might want to install a fresh copy of Windows 10 but only do this if you are sure you want to install a new operating system.

I found an installation disk you can try. Let me know if you want me to share the link with you.

[hell_2pay]

That would be greatly appreciated and I truly hope that will work out and thank you again.. 

[CharlieItuah1]

No problem, this is the link

https://www.amazon.com/-/es/dp/B083F3JKNN/ref=sr_1_3?keywords=windows+10+installation+disc&qid=16513...