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HP Notebook - 15-ba038ca (Touch) (ENERGY STAR)
Microsoft Windows 11

Hello everyone I have this issue with my HP notebook. Someone borrowed my laptop he brings it back and didnt say anything was wrong. A few days later i go and turn it on and this screen pops up with this error.

Product information not valid

the following product information programmed into the system board is missing 

system board (00A) - product name. system board (00A) - product serial number 

system board (00A) - product number.system board (00A) - system board CT number

more info please visit www.hp.com/go/techcenter/startu

So i've found on the net how to fix it but and I followed the step by step to fix this but can't figure out why i'm still 

missing info or I entered it wrong out of 25 settings I have 3-4 missing or missed spelled. any help or ideas please

For a HP Notebook - 15-ba038ca (Touch) (ENERGY STAR) i'd be very happy to get this fixed i've been at it over 2 months

and the girlfriend is getting alittle moody because its her laptop. thank you for any info on how to complete the Bios issue.

7 REPLIES 7
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I found a fix. See if it works for you.

 

https://www.youtube.com/watch?v=es_7skyo88w

Part - I Solve Hp Product Information Not Valid and https://youtu.be/nZC2saQoPj8 Part-II How to use Dmi Tool DMI TOOL LINK UPTO Ver 2.13 https://drive.google.com/open?id=1owrAMvZjGr0GcRxfm0hRljIt96t-mnvf https://drive.google.com/drive/folders/16BXI98e1l0KtqPKqatKyclbyYaMa0d7F?usp=sharing PART 1: ...
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Thank you and I hope it wil help me.. 

I'll be sure to let you know.

 

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Okay awesome.

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So I used the info on video it didn't help me.  It came up on my laptop as failed 

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Okay, there are two things you can try at this point.

 

You can use the HP Cloud Recovery Tool to get a fresh installation of Windows.

 

Try it out and see,

 

HP Cloud Recovery Tool - Aplicativos Microsoft Store

 

Secondly, you might want to install a fresh copy of Windows 10 but only do this if you are sure you want to install a new operating system.

 

I found an installation disk you can try. Let me know if you want me to share the link with you.

 

1 (4).PNG

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That would be greatly appreciated and I truly hope that will work out and thank you again.. 

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