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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Product Information not valid

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04-30-2022 08:46 AM
Hello everyone I have this issue with my HP notebook. Someone borrowed my laptop he brings it back and didnt say anything was wrong. A few days later i go and turn it on and this screen pops up with this error.
Product information not valid
the following product information programmed into the system board is missing
system board (00A) - product name. system board (00A) - product serial number
system board (00A) - product number.system board (00A) - system board CT number
more info please visit www.hp.com/go/techcenter/startu
So i've found on the net how to fix it but and I followed the step by step to fix this but can't figure out why i'm still
missing info or I entered it wrong out of 25 settings I have 3-4 missing or missed spelled. any help or ideas please
For a HP Notebook - 15-ba038ca (Touch) (ENERGY STAR) i'd be very happy to get this fixed i've been at it over 2 months
and the girlfriend is getting alittle moody because its her laptop. thank you for any info on how to complete the Bios issue.
04-30-2022 09:04 AM
05-01-2022 11:07 PM
Okay, there are two things you can try at this point.
You can use the HP Cloud Recovery Tool to get a fresh installation of Windows.
Try it out and see,
HP Cloud Recovery Tool - Aplicativos Microsoft Store
Secondly, you might want to install a fresh copy of Windows 10 but only do this if you are sure you want to install a new operating system.
I found an installation disk you can try. Let me know if you want me to share the link with you.
05-02-2022 12:51 PM
No problem, this is the link
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