Product Name is not found in Hp Cloud Recovery Tool

[DrWasim]

I am trying to install windows via Hp Cloud Recovery Tool. I am using Hp Omnibook Ultra 14 Flip. Unfortunately, there is not product name available in the system. Anyone can help?

[Paul_Tikkanen]

Your PC had to come with Windows from HP in order to use the HP cloud recovery tool, not FreeDOS.

If your notebook came from HP with Windows, you are using the wrong version of the HP cloud recovery tool.

You need to use the version for consumer class PC's which you can download from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Here is an info link for how to use the utility. 

This software will ask you to enter the product number of the notebook, not the serial number.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You need to enter the product number for your specific notebook.

AJ9P8AV is a general product number which covers many different individual product numbers.

You also have to enter the # and the 3 characters to the right of the product number in order to use the utility on another PC.

[DrWasim]

now I can not see USB flash drive in drop down menu. I ensured that flash drive is properly inserted. What to do now?

[Paul_Tikkanen]

The only suggestion I can offer would be to try using a different model flash drive. 

I've used the utility many times and came upon that problem once.

Using a different flash drive resolved the problem. 

[DrWasim]

I tried different flash drives of different companies, same issue. No USB drive can be found in the drop down menu. 

[DrWasim]

Any solution? Even I tried with exter hard drive of Transcend compnay. Still same issue. can not find USB

[DrWasim]

Can someone please reply?????

[Kuroi_Kenshi]

Hi @DrWasim I just wanted to jump in and provide an update: Product ID AJ9P8AV will be available for download through HP Cloud Recovery on May 14.

Let me know if you need any further assistance.

Take care, and have an incredible day ahead! 

Best regards,

[DrWasim]

Hi Kuroi,

But I am facing another issue: I have tried different companies' flash drives for recovery, but unfortunately, none are being shown during the process. If you see the above screenshots, you can understand my problem.