Product Registration

[AngieL3]

I am trying to register my HP laptop and am unable to select the month for the purchase date.  Both the day and year have a pull down menu to make a selection.

Is there a workaround for this?

Thanks in advance

[Nirvana_95]

Hi @AngieL3 

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[AngieL621]

Hi.  The model number is 14-dq4003ca.

[Nirvana_95]

Thanks for your response.

Could you try using another browser or a network and check if the issue persists?

Also, would it be possible for you to share a screenshot of the issue you are facing? This will help me understand it better.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[AngieL3]

Hello.

I have tried again to register using Edge and Google Chrome and I still can't choose the month of purchase to register.

Attached is a screen shot asking for the purchase date.

Hope this helps.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[AngieL621]

Hi there.

I don't have a private message in my inbox on the HP Community.  Could you please send again.

Thanks.