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HP Recommended
4a957av
Microsoft Windows 11

I am trying to register my HP laptop and am unable to select the month for the purchase date.  Both the day and year have a pull down menu to make a selection.

 

Is there a workaround for this?

 

Thanks in advance

6 REPLIES 6
HP Recommended

Hi @AngieL3 

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi.  The model number is 14-dq4003ca.

HP Recommended

Thanks for your response.

Could you try using another browser or a network and check if the issue persists?

 

Also, would it be possible for you to share a screenshot of the issue you are facing? This will help me understand it better.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello.

 

I have tried again to register using Edge and Google Chrome and I still can't choose the month of purchase to register.

 

Attached is a screen shot asking for the purchase date.

AngieL3_1-1659624680403.png

 

 

Hope this helps.

 

 

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

Hi there.

 

I don't have a private message in my inbox on the HP Community.  Could you please send again.

 

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.