Product id, name, serial number missing or invalid error

[Kiran98]

Startup was showing product information missing or invalid. In detail show in Bios then bios has no details all details like product number, ID, or serial number has xxxxxx means not showing. How to repair all of things?

 

[praveen196]

@Kiran98 Welcome to HP Community!

I understand that the Product id, name, serial number missing or invalid error.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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