ProtectTools Device Access Manager blocking Windows 10 upgrade

[Flexisle]

Hello,

I'm having trouble upgrading Windows 7 Pro to Windows 10. 

The installation (manual and automatic) fails due to the incompatibility of ProtectTools Security Manager (according to Microsoft). This is also described in a document I found on the HP website: http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5212912&docId=emr_na-c04734799&docLocale... .

Before I can uninstall ProtectTools, I need to unistall other HP tools, like Device Access Manager,...

And there lies my problem: how do I uninstall Device Access manager? It's not listed under 'Programs and features'. I tried uninstall tools like CCleaner and Revo Unistaller, but they can't find it either.

I have installed the latest version of ProtectTools, via the SoftPaq Download Manager and disabled all features in ProtectTools, as far as I can tell.

How do I uninstall the ProtectTools suite?

Best regards,

Wim.

[Flexisle · Accepted solution]

I found a way to remove it, on this website: http://www.shouldiremoveit.com/Device-Access-Manager-for-HP-ProtectTools-9553-program.aspx

Run: MsiExec.exe /X{55B52830-024A-443E-AF61-61E1E71AFA1B}

That fixed it for me.

[niC00L]

Hi, I would like to ask a question. I have Elitebook 8440p and I would like to upgrade from win7 to win10, but there's no HPProtectTools driver for win 8.1/10 for my laptop. I don't want to lose this security features (mostly fingerprint reader, don't care that much about the others). Is there any solution for me? Driver from another laptop would be compatible?

[Thalmax]

I tried to download this program on http://www.shouldiremoveit.com/Device-Access-Manager-for-HP-ProtectTools-9553-program.aspx

But everytime i try, it fails.

Are there any other ways to download ?

Thanks for the help!

[bdolph]

I looked at all comments and tried many combinations.  I finally was able to remove the HP Protect Security Manager, but in a slightly different way.  Windows 10 update would tell me to remove HP Protect Security Manager.  I would use IOBIT uninstaller to remove the program and all other requested HP Security programs.  I would come back and Windows 10 would still tell me to remove HP Protect Security Manager.  I would go to uninstall with IOBIT and it would say it is already uninstalled.  I would go to the HP drivers page and reinstall the HP Protect Security Manager.  I then finally notice that you need to make sure the Windows 10 program actually sees the HP Protection Security Manager and THEN MAKE SURE TO UNINSTALL IT WITH THE PROMPT WITHIN IN THE WINDOWS INSTALLATION PROGRAM ( NOT A THIRD PARTY UNINSTALLER).  

This worked for me....... It wa very frustrating for a while.  I hope this helps others.

bdolph

[matthew_norway]

The program is named "Device Acces Manager for HP ProtectTools", in the program list on my Elitebook with Windows 7. That's why I didn't find it at first.