Proximity Sensor stopped working

[MikeEMan64]

Used to work but just recently stopped. Maybe an update killed it? Researching I found that there is supposed to be an HP Proximity Sensor software on my laptop but it does not exist and can't seem to find the software on HP's website and thru support assist. I recently found out 1 of my 4 cells on the battery is bad. Laptop less than a year old. Maybe the battery issue causing it? I can manually turn the keyboard lighting on/off but can't adjust intensity either. Buying a MAC next time.

[Echo_Lake]

@MikeEMan64
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

If the issue persists perform Microsoft system restore:

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

• Click here: https://support.hp.com/in-en/document/c03327545 to perform Microsoft System Restore (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.