Question about update Windows 11

[alviadnan]

how to windows 11 bios update  

[Echo_Lake]

@alviadnan

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What seems to be the exact issue with your HP Product today?  
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[VB_RIT]

Hi Echo Lake. Not sure if I have the identical problem but it might be. I have a Pavilion 15-cs2016na purchased in 2019. It came with Windows 10 home. A few months ago I used Windows update to upgrade it to Windows 11 Home.

I want to enable Device encryption on it, but have read it must have TPM and Modern Standby. I do not know if it's even capable of supporting these.  It has a TPM, but the system Information report shows a failed Hardware Security test. Running a powercfg command shows only S3 standy support. Whether it can ever support Modern Standby I have no means of knowing but I know that with its current firmware, it cannot. So I want to update the BIOS to see if that resolves these two issues.

However, when I go to the HP website, whether it auto detects or I type in the serial number, it only offers Windows 10 as an operating system with reference to my laptop, so I have little faith it will offer me an appropriate level of firmware.

Is there no option to update my BIOS, or is there another way I can get the latest firmware? And is there a way to back up the current BIOS in case of upgrade failure, please?

[Echo_Lake]

@VB_RIT

Thank you for posting back.
 

I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.