Questions and a Hand 1

[Mrchr321]

Hello Sir's  HP G60-120US Laptop Problem. Black Screen. It Loads the BIOS on second re-start. Then I get a Blue Screen. Blank. Problem is it will not load the OS, I've tryed By Disc and Flash drive. To load the Operating System (OS). I've changed the BIOS too Default, and put the Boot order to Boot from CD-ROM Disc Drive..With No loading of the OS, I've tryed to Change the CMOS Battery 2 of them. The first Battery (E-Bay Battery both of them)  Battery I got a Message of being LOW-POWER. The second CMOS Battery I gather was alright No Message. But does keep Time, and Date. I've tryed changing the SSD Hard Drive with No differences. I re-seateding the Memory Modules and Installed another Set of RAM Modules. Still No Boot in too the OS Disc. I might have a in PC System Recovery Problem but it will Not load the in Computer OS F12...Any idears would Be very apprecated, Thank You.

[WAWood]

@Mrchr321 

I think the reason no one has responded to your thread is that you've done all the stuff they would have told you to do.

Changing CMOS batteries would do nothing for a Windows boot issue as they have no effect on that.

If you changed your boot order to put the optical drive first and it does not boot from a valid Windows 10 DVD (not CD), then you should try that disk in another PC to confirm it is bootable.  If it is, then there is something physically wrong with your optical drive.

There is no such thing as an "SSD Hard Drive" -- the disk is either one or the other, but not both.  So, what do you have in your laptop, an SSD, or a hard drive?

Changing RAM is a waste of time because any system memory problem is going to result in an initial black screen with beeping sounds -- indicating a memory issue.  You did not mention the beeping, so there is likely no memory issue.

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
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To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck