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Locked

‎05-30-2022 05:29 PM

HP Recommended
Product: HP ZBook 17 Base Model Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

Test fails with failure id: pu66x9-8rlb4n-xd7v7g-003p03 product id: c5n35av

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2022 05:58 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PU66X9-8RLB4N-XD7V7G-003P03OK00000000005/30/220System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

 

I am not a PC repair tech by trade or training, but based on the report, I believe that either the processor or the system board have failed.

 

Below is the link to the service manual.

 

c03916100.pdf (hp.com)

View solution in original post

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3 REPLIES 3

‎05-30-2022 05:58 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PU66X9-8RLB4N-XD7V7G-003P03OK00000000005/30/220System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

 

I am not a PC repair tech by trade or training, but based on the report, I believe that either the processor or the system board have failed.

 

Below is the link to the service manual.

 

c03916100.pdf (hp.com)

Was this reply helpful? Yes No

‎05-31-2022 03:15 AM

HP Recommended

Thanks very much for that. Can I ask how you generated that failure report?

Was this reply helpful? Yes No

‎05-31-2022 06:36 AM

HP Recommended

You're very welcome.

 

HP has a website where you enter the diagnostic failure code, and it generates the report.

 

Unfortunately, we were told that we cannot provide that website to anyone.

 

I believe the reason HP won't let us provide it is because it generates PC serial numbers and unscrupulous folks can use that information to submit fraudulent warranty claims.

 

You may be able to run one of the HP diagnostics tools to get similar information.

 

HP PC Hardware Diagnostics | HP® Support

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