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‎03-19-2021 10:34 PM

HP Recommended
Product: Example: SPECTRE FOLIO
Operating System: Microsoft Windows 10 (32-bit)

Need help. I made a recovery at a usb this is due to the touch screen not working. after the installation process, The recovery manager. appear as The Recovery Attempt has Failed. Select one of the following button, Save Log, Details and Retry. I press Retry and is showing required USB RECOVERY. after enter. it will go back again.

1 person had the same question
2 REPLIES 2

‎03-23-2021 12:36 PM - edited ‎03-23-2021 12:39 PM

HP Recommended

Hi@ROD168,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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‎03-24-2021 08:12 AM - edited ‎03-24-2021 08:18 AM

HP Recommended

Hi@ROD168, Welcome to the HP Support Community!

 

Please find the steps to create or Using the HP Cloud Recovery Tool (Windows 10

 

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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