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‎12-17-2025 12:34 PM

HP Recommended

HELLO, I have ONE OF YOUR LAPTOPS THAT NEEDS TO BE RECOVERED. I WANT TO KNOW IF YOU WOULD BE KIND ENOUGH TO SEND ME A DVD FOR THE RECOVERY. I WOULD BE GRATEFUL. THANK YOU, THE SERIAL NUMBER IS  5CD635780X MODEL: 15-1222WM PRODUCTS: N5Y13UA#ABA 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2025 01:24 PM

HP Recommended

Hi:

 

HP no longer has recovery media for your HP 15-f222wm notebook.

 

The only place that I know of that sells a recovery kit for your notebook would be this vendor at the link below:

 

Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number 855821-002 For Notebook PC Model N...

 

If you have another Windows PC, you can reinstall W10 for free by making a bootable W10 USB installation flash drive with the Microsoft media creation tool from the link below.   You would need an 8 GB USB flash drive for this.

 

Download Windows 10

 

Here's a video for how to install W10:

 

Windows 10 Clean Install Guide | The ENTIRE process | How to Install Windows 10

View solution in original post

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1 REPLY 1

‎12-17-2025 01:24 PM

HP Recommended

Hi:

 

HP no longer has recovery media for your HP 15-f222wm notebook.

 

The only place that I know of that sells a recovery kit for your notebook would be this vendor at the link below:

 

Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number 855821-002 For Notebook PC Model N...

 

If you have another Windows PC, you can reinstall W10 for free by making a bootable W10 USB installation flash drive with the Microsoft media creation tool from the link below.   You would need an 8 GB USB flash drive for this.

 

Download Windows 10

 

Here's a video for how to install W10:

 

Windows 10 Clean Install Guide | The ENTIRE process | How to Install Windows 10

Was this reply helpful? Yes No
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