RESCUE

[WexyMaxy]

Hello,

What is the difference of doing Rescue System using any rescue disc and doing reformat OS of my laptop to disinfect the malware ???

Please help me

[The_Fossette]

Hi @WexyMaxy,

Welcome to the HP Forums!

Thanks for stopping by the HP Support Forums! It's a great place to find answers.

I reviewed your post and I understand that you want to perform a recovery on your computer to remove the malware.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I would like to know what difference you want to know?

Meanwhile, the recovery will format the hard drive and install the operating system on your computer. The computer will be put to factory settings and the malware will be removed from your computer.

Please refer to below article if you want to know how to perform recovery on your computer.

http://hp.care/2nB7Wrv

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[WexyMaxy]

Can you teach me how can i boot from USB stick?

I stucked after i go ESC and then i choose boot section then i do not know what to click in BIOS.

I am afraid if i wrongly click the system will ruin.

can you reply now cuz i need to do it now

[The_Fossette]

Hi @WexyMaxy,

Please follow below steps.

1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.

   Do not disconnect the monitor, keyboard, mouse, or power cord

2. Insert the recovery media (USB Drive, CD/DVD) and then turn off the computer.

3. Turn on the computer and immediately press the Esc (escape) key repeatedly, about once every second, until the Startup Menu opens.

   • Notebook

     Figure : Notebook Startup Menu

     

   • Desktop

     Figure : Desktop startup menu

     

4. Press F9 to open Boot Device Options

   menu.

5. Use the up or down arrow key to select the CD/DVD drive or USB drive, and then press Enter.

   • Notebook

     Figure : Notebook boot option menu

     

   • Desktop

     Figure : Desktop boot option menu

     

      NOTE:

   More than one USB drive or CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the USB drive CD/DVD options from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error is displayed, restart the computer by pressing the power button, and then repeat these steps to select another USB or CD/DVD drive. When recovery starts, continue using the steps to complete recovery.

   If you cannot select the recovery media drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot in Windows 10 in this document.

6. When prompted to run Recovery Manager from the hard drive or from media, select Run program from media, and then click Next.

   Figure : Recovery manager

   

   HP Recovery manager opens.

7. Select System Recovery to erase all the files from the hard drive and restore it to the original factory condition. Then click Next.

      CAUTION:

   If you have not already backup your files, click file backup and follow the instructions. Proceeding without backing up your files will result in lost files and information.

   Figure : System Recovery

   

8. Select Recover without backing up your files and then click Next.

   Figure : Recovering without backing up your files

   

9. HP Recovery Manager prepares the computer for recovery.

   Figure : Preparing the computer for recovery

   

10. If you are using recovery discs, follow the on-screen instructions by inserting the next disc as prompted. Do not click Cancel.

       CAUTION:

    Do not stop the process while the Windows partition is being reformatted and the files to restore the hard drive are being copied.

11. Wait while the files are copied to the hard drive.

    Figure : Preparing for recovery

    

12. Click Continue when the recovery preparation is complete.

       CAUTION:

    Do not interrupt the process as it restarts multiple times during the recovery and installation phase.

    Figure : Recovery preparation is complete

    

13. Do not turn off your computer during this process. The computer might go through several Software Installation screens.

    Figure : Installing software

    

14. When setup is complete, do the following:

    1. Turn off the computer.

    2. Reconnect all devices and cables.

    3. Turn on the computer.

15. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.

16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[WexyMaxy]

Should i choose Factory Reset or do System Recovery to remove malware?

[The_Fossette]

Hi @WexyMaxy,

You can select factory reset.

Let me know how it goes.

[WexyMaxy]

So, the factory reset also will use my Recovery media that i created inside my pendrive?

why not system recovery? the malware will still stay inside if i select that way???

[The_Fossette]

Hi @WexyMaxy,

If you are doing a recovery from the USB flash drive I am positive that the malware will be removed.

I recommend you to check the computer once the recovery is complete.

Let me know how it goes.

[WexyMaxy]

Why my Recovery Manager do not have Factory Reset as the picture you are shown.

This is my picture of Recovery Manager :

[The_Fossette]

Hi @WexyMaxy,

If the recovery kit is provided by HP or you have created the recovery media on the computer, it will install the drivers.

Alternately, you can download and install the computer drivers from the below HP website.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!