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‎08-05-2025 06:39 AM

HP Recommended

OS=Windows 10. Laptop model=BCM9431Y

 

I've had and used the same pin for my laptop (I've use this for Word Processing, Spreadsheet, and the like, NO INTERNET) for almost a decade without any problem, until last week. Suddenly, out of the blue that "pin" failed to work.  As a result, I cannot access ANYTHING.  Since I am unable to access do I need to completely reset it to factory settings and if so will I loose the OS?

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