REcall on battery

[Claudia87]

This product has been recalled and I need a laptop to work so I’d like to know how u can sort this as I cannot afford to send this item and not have a laptop to work? The e mail I received says the item is at risk of over heating and fire and I’m extremely concerned but can’t afford to not use it as it’s part of my work and daily use?

[Dragon-Fur]

@Claudia87 

As you know, there is no good answer to this dilemma except to replace the faulty battery.

Edits to Post - remove extra comments.

Re-Post and Clarify:  Battery Recall Information.

Recalls and Advisories

Product Recalls - Please Read

HP Replacement programs and product recalls

Notes

2018

Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected

HP urges customers to recheck all potentially affected products

In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.

The batteries have the potential to overheat, posing a fire and burn hazard to customers.  It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.

HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.

2019

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall ...

Partial Excerpt from the August 2019 Expansion Notification:

In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.

HP Support Community

Please Note:

Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.

HP – Replacement and Product Recalls

 HP Replacement programs and product recalls

From HP - Important Information

 Battery Safety Mode

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories"  (wording may vary)

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