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HP Recommended
HP Laptop 15-efxxxx
Microsoft Windows 11

I had no clue as to why I paid for 8gb ram whereas I got only 5.92 to my availability but going through some of the threads I realized this issue is not so common at all and I'm not the only one a portion of my ram is being reserved by gpu which makes me think what hp is really doing to resolve it as this is firmware problem not able to halt its consumption while it is not being used furthermore you can't even disable it ....

Although I think i don't really have high hopes for this post to reach the so-called HP or MICROSOFT experts or whomever this may concern worst part is this issue has been circulating around for 4 whole years

Now my main question is 

Can I Install additional RAM on this computer or would i need to replace it with another??

SysInfoEx 19_12_2023 11_28_13 pm.pngSystem Information 20_12_2023 5_08_28 am.png

1 REPLY 1
HP Recommended

 That AMD cpu gets its video memory from the motherboard.  Occasionally there is a bios adjustment to specify how much to share.  Gamers generally want more than the default.

 

Anyway, your parts list is here

https://partsurfer.hp.com/partsurfer?searchtext=5CD142H7J5

 

You  have a single stick of memory and could easily add an identical stick.

L06334-R71SODIMM, 8GB, DDR4-3200, Ram, Sam(E)

 

https://www.google.com/search?q=hp+L06334-R71

 

there is the possibility that alternate memory might have been used.  Please use WMIC to check the memory you have and see if an alternate source (part number) is there

 

An easy way to find what memory you have is to run the wmic app from the windows command prompt. Bring up the window "cmd" prompt and enter
wmic memorychip get devicelocator, capacity, speed, MemoryType, formfactor, partnumber, manufacturer

Should look something like the following. To purchase identical memory use the part number shown 

 

1082 was not listed but 1081 and 1083 were

https://www.crucial.com/upgrades/hp-compaq/hp-15-ef-series

might be cheaper there


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