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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Ran a hard drive test and encountered HP Faluire ID: RLG89K-...

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09-29-2020 08:24 PM
My laptop decided to bug out today. It will not load up the operating system. I am guessing the hard drive decided to stop working. Here is the info I've been able to get.
I receive error codes PXE-E61: Media test failure, check cable.
PXE-M0F: Exiting Intel Boot Agent.
Boot Device not found. Please install an operating system on your hard drive.
Hard disk - (3FO) FZ System Diagnostics
I also tried running the long hard drive test and passed the smart check but not the Long DST : Failed
Failure ID: RLG89K-9R4A8H-MFGK6K-618K03
Product ID: W2G09UC#ABA
Hard Drive 1.
09-29-2020 09:34 PM
Hi:
Below is the report generated by the failure ID code you posted, minus your notebook's serial number...
RLG89K-9R4A8H-MFGK6K-618K03 | OK | XXXXXXXXXX | 9/29/20 | 305 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Full Test Failure |
You will need to install a new hard drive, and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c04919621
After you replace the drive you can reinstall W10 for free by making bootable installation media using the Media creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/hp-probook-640-g2-notebook-pc/8430730