Ran a problem and can not be repaired

[RANA_CEM]

When I tried to reset (fully by removing all files), It shows that There is problem in resetting, No changes made. Please help.

[Deep_World]

Hi @RANA_CEM,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact model of your HP device.
• The version of Windows you’re currently running.
• Any error codes or specific messages that appeared during the reset attempt.

In the meantime, here are a few troubleshooting steps you can try:

1. Check for Corrupted System Files – Open Command Prompt as administrator and run: sfc /scannow ,This will scan and repair corrupted files that may block the reset.
2. Use HP Recovery Manager – If available on your device, try initiating the reset through HP Recovery Manager instead of Windows Settings.
3. Boot into Advanced Startup – Restart your PC and press F11 (or Shift + Restart) to access recovery options. From there, try the reset again.
4. Free Up Disk Space – Ensure there’s enough free space on your hard drive, as insufficient space can cause reset failures.

If these steps don’t help, we may need to explore creating a HP Cloud recovery USB .

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World