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cschwarm2
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Random BSOD irql_less_or_not_equal due to atikmdag.sys

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HP Spectre x360
Microsoft Windows 10 (64-bit)

I am having random blue screen reboots due to failures of Atikmdag.sys. It seems to be a constant problem with not guaranteed fix online. The drivers online have not been updated recently. It is a premium laptop I have had for only two years. It is inexcusable that HP has yet to release a solution to the problem. I have contacted support in the past and they tried to update my drivers to help. It has not, it continues to do so. I have tried to manually update drivers to no avail and the solution is random. With school and work being online these days due to the pandemic not having a laptop I can trust is worrisome. I beg for an answer and solution that will work as this has been a problem posted on here without guaranteed solutions all the way back to 2019. 

 

In reliability history I see this: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000030, 0x0000000000000005, 0x0000000000000000, 0xfffff8037e2df419). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1f3d3fca-54d9-4872-8705-72d0719c1db7.

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WAWood
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@cschwarm2 

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...

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The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs.

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
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The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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