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HP Recommended
HP pavilion dv6 3073-ca
Microsoft Windows 10 (32-bit)

I have an older HP laptop pavilion dv6-3037ca. The laptop originally had windows 7 but I upgraded to windows 10 a few years ago.  Last year, after an windows 10 update, I started getting a windows memory error message.  I was unable to fix the error then in September, my laptop started to go into endless blue screen of death restarts with an array of stop codes: memory management, video tdr failure, system service exception, thread stuck in device driver, etc.  No hardware or software had been installed before or during these episodes of BSODs.

 

To try and fix this cycle of BSODs: I did a full power reset (didn't work), disk Cleanup and defragment (didn't work), uninstalled windows 10 updates one by one (didn't work), backup restore windows 10 (didn't work).  I haven't done a factory reset to windows 7 yet as that  is the last resort.

 

Typically when I boot up the laptop, it goes to HP quickweb web then loads windows 10, and then within 2 minutes, the BSOD occurs with a random stop code OR right at boot up goes straight into a BSOD

 

I have done a variety of  HP diagnostic F2 component tests: start up (pass), hard drive (pass) , memory (pass).  The run in rest was not resultant.  I let it run 6 times before I shut it off as it seemed to stuck in an endless loop, this was the preliminary test results of the run in rest before I shut it off on the 7th iteration

Memory test: in progress

Smart check: passed

Short day: in progress

When in safe mode with networking capability, I am unable to download any new windows 10  updates.  

 

Any ideas of might be causing this?  Was there a windows 10 update last year caused a lot of BSOD issues?

 

  I recognize that my laptop is older.  My best suspicion is the video driver (which I cannot update because my computer won't let me update anymore). I also note that I have not updated my bios.

1 REPLY 1
HP Recommended

@CL17 We have a few steps that should help resolve the issue, once and for all:

 

Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

  1. Turn off the notebook.

  2. Plug the notebook into a power source using the power adapter.

  3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

       NOTE:

    On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

  4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

    • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

    • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

If the issue persists, please perform the below steps and get back to us with the results:

 

  1. In Windows, search for and open View advanced system settings.

  2. Click Settings in the Startup and Recovery section.

  3. Remove the check mark next to Automatically restart, and then click OK.

    Location of the Automatically restart check box

  4. Restart the computer.

The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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