Random BSODs

[MadHat]

Hey guys, I have a Pavilion 14-ce1012tx with i5-8265u and GeForce MX150.

I have constantly been plagued with random BSODs when the PC is either idle or under low load. However, when am playing a game or running a virtual machine for no matter how long, It's stable. Sometimes I have up to 5 BSODs in a day. I have never overclocked this PC and always run all my things as stock. I ran SSD checks and RAM memtests and all passed.

One fateful day I wake up and find I cannot boot into Windows. Each attempt leads to a BSOD.

I happily took the PC back to the store I bought it from and tried changing SSD and RAM and I still couldn't boot. This left me with one problem. CPU. The thing I had been dreading all along.

Believing it to be a Windows problem, I tried to install Ubuntu and ended up with, "Kernel panic: Not all CPUs entered broadcast exception handler"

After that, it cannot even respond and I have to long press the power button to kill the PC. I was basically left with a crippled PC that couldn't boot, install and run any OS. But atleast it left me with a place to start. 

I created a Windows To Go installation in my external HDD on another computer, booted into it and disabled two CPU cores which was essentially my last resort since I had my back to the wall. This I might say actually worked and right now as I type this, am running off that external HDD with one of my two USB ports permanently taken up. So am basically using the PC as a dual core instead of quad and it hurts my pride HP would release a not fully configured CPU

[KrazyToad]

@MadHat

I have gone through your Post and I understand your concerns

I suggest you run an Extensive System Test to confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Tests pass, I suggest you contact HP Support to order the Recovery Media

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[MadHat]

I have done all extensive tests sir. I lost all mortal hope and HP folks near me have absolutely no clue what to do. I decided to flee before they could completely ruin it by blowing off the CPU. 

For the time being am using the PC as a dual core with two cores. AT the moment it's stable and come here hoping someone had a link to a hotfix either from intel or HP that I had missed. 

[KrazyToad]

@MadHat

Thanks for Keeping me posted

At this point our HP Support Engineers would be the best option to sort this out through a Repair Service if needed

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[MadHat]

I have been to the HP support centre in my country Uganda. 

They had no clue at all as what to do. That's why I fled. 

But thanks anyway.

Could you pass word on to HP to release a hotfix for us?

👍👍👍

[KrazyToad]

@MadHat

We will surely pass on this Feedback to the concerned Team and if any Fix is required it will most probably come as an update through HPSA

Thank you