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rafiqur-rahman
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Random BSoD NMI HARDWARE FAILURE in HP Pavilion Gaming - 15-dk0132tx

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HP Pavilion Gaming - 15-dk0132tx
Microsoft Windows 10 (64-bit)

My laptop encountered an NMI_HARDWARE_FAILURE BSOD error then restart itself during regular use. This problem appears very randomly but mostly when I connected to the internet through WIFI.

 

I update the BIOS to the latest version available (F.40), Reinstall windows several times using both Resetting this pc and Fresh Install using the USB method, but no luck!

Update the drivers to the latest version using Device Manager first then download and update drivers from Product Support Download Page of HP Website Still no luck!!

If I use my laptop with a WIFI connection ON the BSOD Error appears at least  3 to 6 times a day on regular use but If I use it with an Ethernet connection the error never shows up!

It seems the culprit is the WIFI card or Driver. How do I determine the real problem and be able to get rid of the BSOD error??

I'd really appreciate your help regarding this problem.  Thanks!

 

------------------------------------------------------------------

 

Laptop's General specifications:

Device: hp pavilion gaming 15 dk0132tx laptop

CPU: Intel Core i5 9300H @ 2.40GHz [Coffee Lake 14nm Technology]

RAM: 8 GB DDR4-2666 SDRAM (1 x 8 GB)

Chipset: Intel® HM370

Motherboard: HP 85FC (U3E1)

Graphics:

  1. Intel UHD Graphics 630 (HP)
  2. 4095MB NVIDIA GeForce GTX 1650 (HP)

Storage: 512GB SanDisk SD7SB2Q-512G-1006 SATA - PCIe® NVMe™ M.2 SSD

Network Adapters:

  1. Wireless = Intel® Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo
  2. LAN = Realtek Gaming GbE Family Controller

Audio: Realtek High Definition Audio


OS Version: Windows 10 Pro 64-bit (20H2)


2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Hi@rafiqur-rahman, Welcome to the HP Support Community!

 

You have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

rafiqur-rahman
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Hello Praveenbv, 

 

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