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HP Recommended
HP Spectre x360 - 13-ae008nd
Microsoft Windows 11

I purchased my HP Spectre notebook in 2018 and never had any issues with this device. I then installed WSL with Ubuntu, turned virtualization on in the bios, and installed VS code to work on a programming course mid November last year. This triggered BSOD errors almost every day for almost 2 months. I traced the issue to HyperVisor V compatibility problems and removed all traces of virtualization. This did not fix the issue since my system was still trying to access virtualization. I then decided to completely reinstall Windows 11 Home on my notebook. After some driver updates and windows updates the system seemed to perform fine. Now I find myself still getting BSOD errors (mainly in the mornings or evenings). HP hardware diagnostics tools cannot find any issues. Normal system scans and checks also do not reveal any problems. This issue seems to be pretty persistent and I currently don't have new ideas on how to tackle this problem.

6 REPLIES 6
HP Recommended

Your system no longer has cloud recovery and even if it  did you would get windows 10, not 11.

I do not know of any way to restore your laptop to original windows 10.

 

I looked at your BIOS history here and if you have a bios older than F.31 then you need to upgrade to F.31

But anything newer than F.31 will slow down your laptop.  Go into the BIOS setup and press F7 or whatever key (if any) is used to set defaults.  Makes sure secure boot is enabled, set date and time.  Be sure to save settings when you exit.

 

Get the latest HP support assistant and see what it recommends.
Intel also has a support assistant for drivers

If the BSOD still happen you need to provide the BSOD error message

 

-----------i recommend the following for learning and programming in linux----

 

Get a cheap used motherboard. No case is needed.  A plywood board is good.  Best prices are the older mining motherboards with kit of CPU and RAM and with video built into the motherboard like this one

Add an SATA3 type m.2 (the H110 does not use the newer and bigger NVMe type drives) or a cheap 2.5inch SSD.  128gb is sufficient for linux.

Put on Ubuntu and install the free splashtop remote desktop.  Access the motherboard from your PC using splashtop for all your linux studies.  Any cheap atx power supply that has a pair of molex 4 pin connectors will work.  Let me know if you run into any problems.

 

 


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HP Recommended

Thanks for the reply! I did some further digging and the BSODS I had today had bug check code: 0xC000021A Winlogon_fatal_error. In the past I had some driver related errors after reinstalling Windows 11 and after updating drivers, those bsods went away. I also never get any minidump files as the creation of these files always fails. Event viewer doesn't really show any fatal errors that happened during the same time.

HP Recommended

That bug check is not too useful.

Could be 3rd party application or file system corruption. In fact that is what they recommend to fix:

 

SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.

Try the SFC first and if that gives a message that it cannot fix the problem then try the DISM tool.

Click here for repair instructions.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I did the sfc /scannow and dism operations followed by another sfc /scannow. They did not reveal much (no issues picked up). I got another system crash with a unexpected store exception bug check code which I also received in the past. However, I realize now that all the recent crashes I got happened exactly when my device was charging. I also notice that when my device is charging, the fan usually kicks on and the device is noticeably getting hotter. I was wondering if there is a setting that isnt correct or a hardware component isnt functioning correctly. 

HP Recommended

Get the dust bunnies out of the laptop.
Charge the battery fully before running any intensive applications. Your laptop will overheat if it has to both charge and run at turbo speed.

To mitigate the heat problem you should use a laptop cooler.

In the Advanced Power Plan, set the percent processor utilization to %99 instead of %100 to prevent going into turbo. This can make a huge difference in temperature.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I modified the advanced power settings to 99% and started to clean the device with compressed air (device turned off). Turned it back on. Since the battery was at 34% I plugged it in without having anything on really (no programs running). The system crashed again with bug check code 239 (critical process died). Right before there was a Windows failed fast startup with error status 0xC00000D4. Unplugged the device to let it cool down again and system crashed again with unexpected store exception warning (as I was writing this message). Seems like system isn't just crashing when plugged in.

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