Random Shutdowns HP EliteBook 1050 G1 Notebook PC

[vseeker]

Hello,

I installed Ubuntu 18.04 kernel 5.0.6 in dual boot with Windows 10 on my HP EliteBook 1050 G1.

I don't have any problems except a random and complete shut down every two hours. It is quite reliably shutting down every 2 hours or so in Linux and Windows alike. This makes me think of some software problem rather than hardware but I am not sure.

This is from executing the last command in Linux

$ last | grep crash

vseeker :1 :1 Thu May 23 08:01 - crash (02:10)
vseeker :1 :1 Wed May 22 16:26 - crash (02:03)
vseeker :1 :1 Wed May 22 10:23 - crash (02:09)
vseeker :1 :1 Mon May 20 08:39 - crash (02:02)
vseeker :1 :1 Fri May 17 07:19 - crash (01:34)
vseeker :1 :1 Thu May 16 08:04 - crash (02:02)
vseeker :1 :1 Wed May 15 17:51 - crash (02:02)
vseeker :1 :1 Wed May 15 15:47 - crash (02:02)

I don't seem to have overheating problems as I have monitored the temperature and it seems to stay normal. It does not follow a normal shut down procedure, it just goes off in an instance with spinning the fans on high speed for the fraction of a second.

After the laptop turned off, I can turn it back on again and it will boot into a HP Safe boot screen which lets me select to start normally. If I reboot my laptop before the 2 hours are over, I can push the next shutdown out by another 2 hours. Putting the laptop to sleep, however, does not seem to have this effect.

There does not seem to be a difference between running on battery or having the charger plugged in.

I monitored dmesg and did not notice anything unusual except for the following error message which seems to appear one or two minutes before every shutdown:

May 27 11:35:52 vseepc kernel: [ 7251.183692] hp_wmi: Unknown event_id - 131074 - 0x8

...
May 27 16:13:26 vseepc kernel: [ 7250.064043] hp_wmi: Unknown event_id - 131074 - 0x8

I ran the hp extended stress test multiple times in Windows and in the bios and nothing came up. I updated the bios but the error remains.

I left the bios on for multiple hours but there the shutdown did not happen.

I would appreciate any help! Please let me know if you need any further information regarding the setup of my machine.

thanks

EDIT 30.05.19

Just to add some more information to this: I managed to reboot the system normally right aftwer the hp_wmi message came up in dmesg. The system shut down but upon reboot presented me with the same HP Sure Run screen as if it had crashed. I attached it here:

I now selected "Deactivate HP Sure Run" and see if that changes anything.

[vseeker · Accepted solution]

Just to keep people in the loop who might be following this thread: Since I have deactivated HP Sure Run, the random shut down did no longer occur. I have not tested this extensively yet due to the long turn around but it looks good. The hp_wmi message no longer appears either.

If this fixed the problem, great! But it would be interesting to know why this was an issue in the first place. If anyone has an idea, please share it.

Also, if I turn off HP Sure Run, what kind of threads will I have to watch out for now? Is this an issue with a Linux system?