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‎05-13-2019 07:33 PM - edited ‎05-17-2019 05:55 AM

HP Recommended
Product: hp notebook 15
Operating System: Microsoft Windows 10 (64-bit)

My laptop shutsdown randomly. I'm having this problem for a last couple of days. My laptop automatically shutsdown without any warning or message and it only starts when I  plug in the power supply. I have checked it's not because of overheating. It happend when I'm doing very normal activities like surfering youtube. 

 

PC specs

  • Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
  • RAM : 8GB
  • OS : windows 10 home
2 REPLIES 2

‎05-13-2019 11:56 PM

HP Recommended

What percentage is your battery when it shuts down? 

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‎05-17-2019 05:55 AM - edited ‎05-17-2019 06:02 AM

HP Recommended

I want to correct my question, It actually turns off without any warning. 

It randomly turns off like at like 76% or 83%.

And when I turn it on again, It is unable to boot completely and turns-off again. 

I have to plug in the power supply to turn it back on.

 

One more thing : Recently I have noticed that charging of the battery fluctuates(sometimes it shows not charging even when plugged in). I have run troubleshooter and tried plugging the AC adapter into  a different port but none of that helped. 

 

I did also uninstalled the ACPI adapter drivers and reinstalled it, but it didn't helped either. 

My laptop is one year old should I consider buying a battery or this problem can be solved ???

 

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