• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-13-2019 07:33 PM - edited ‎05-17-2019 05:55 AM

HP Recommended
Product: hp notebook 15
Operating System: Microsoft Windows 10 (64-bit)

My laptop shutsdown randomly. I'm having this problem for a last couple of days. My laptop automatically shutsdown without any warning or message and it only starts when I  plug in the power supply. I have checked it's not because of overheating. It happend when I'm doing very normal activities like surfering youtube. 

 

PC specs

  • Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
  • RAM : 8GB
  • OS : windows 10 home
2 REPLIES 2

‎05-13-2019 11:56 PM

HP Recommended

What percentage is your battery when it shuts down? 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-17-2019 05:55 AM - edited ‎05-17-2019 06:02 AM

HP Recommended

I want to correct my question, It actually turns off without any warning. 

It randomly turns off like at like 76% or 83%.

And when I turn it on again, It is unable to boot completely and turns-off again. 

I have to plug in the power supply to turn it back on.

 

One more thing : Recently I have noticed that charging of the battery fluctuates(sometimes it shows not charging even when plugged in). I have run troubleshooter and tried plugging the AC adapter into  a different port but none of that helped. 

 

I did also uninstalled the ACPI adapter drivers and reinstalled it, but it didn't helped either. 

My laptop is one year old should I consider buying a battery or this problem can be solved ???

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->