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Randomly Freezing issue on Windows 10

HP Recommended
14-cf2009nt
Microsoft Windows 10 (64-bit)

I have HP 14-cf2009nt 9MG22EA Notebook
Since i have installed Microsoft Windows 10, i have an issue on randomly freezing feature.

I tried v.2004 and v.1909 but still have the same issue.
I have tried to install the last BIOS update from HP support and Win Updates.

 

There is no black or blue screeen nor error code. Just screen freeze and only power button works to restart.

I tried to solve the problem by using Driver Updaters but there is no result.

 

I think my problem looks like the problem on that video:

https://www.youtube.com/watch?v=yjodTQ-UYY4

 

I hope someone help me solving this issue ASAP

Best regards...

https://downloadcenter.intel.com/download/23091/Intel-Management-Engine-9-Driver-1-5M-for-Intel-NUC
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HP Support Agent
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Message 2 of 8
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@SSM5

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists please run an Extensive Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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@KrazyToad,

Thank you for advices...

But, as I mentioned above, I have already performed all of them. But there is no solution yet.

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May I know how did you install the Windows 10? Did you use the HP Recovery Media or a retail copy of Windows 10?

 

Meantime please run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Let me know how it goes

KrazyToad
I Am An HP Employee

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Hi,

I installed it from downloaded iso file from Microfost, didnt used Recovery media.

I performed diagnostic test you advided and all of them result PASSED.

+ I performed memtest86 to check memory problems, its also result clear.

 

I have win 10 (v.2004) 64x, I tried older version even win 8.1 but there was same issue.

Its interesting that It frozen when I was installing once. So I thought its a hardware problem, but all test results are clear.

 

At the end, I will throw the notebook to the wall.... Its real salvation!!!

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@SSM5

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. This sounds like the windows operating system is not installed correctly due to that computer is not booting into windows desktop. 

 
The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hi,

 

I am not sure whether this is the same issue. After I upgraded to Windows 10 version 2004, I experienced serious lags and freezing every now and then. I could barely used my computer. When I looked it up in the Task Manager, it appeared that Windows was doing something that required 100% disk utilization and occasionally some high CPU usage.  Upon closer inspection, apparently, Windows was doing some maintenance stuffs (indexing, superfetch, update, etc.). So I let it run overnight for a couple of days and let it finish whatever it needs to do. It runs fine now.

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@hankas

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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