Randomly freezing and taking no inputs ; Have to hold power key and restart

[AshishTiwariji]

Have been associated with HP brand since last 6 years ; Just for the first time I felt the need of making an account ; Brought a new laptop about a month ago and was having some slowdown issue from its very first day , waited and updated and checked all setting and finally about a week ago resetted the windows and since then my laptop started freezing randomly anytime after 20 minute of startup and will take no input , I had to Hold power key and restart the laptop which takes unusually long after such freezing
I already updated drivers , BIOS , ran all components and system tests (both through HP hardware diagnostics as well as from BIOS menu) , coordinated and sent my IDR report in response of case filed
Tried to reach and started a case on HP Customer care but after a week of excuses now they ask me to go with my laptop to the service center (despite living in Delhi and claiming onsite warranty) which i can't as i am having my exams right now.

I feel very disappointed by such behavior by a brand to whom we share such an emotion
Please help me out!

[Echo_Lake]

@AshishTiwariji

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

[Dee6525]

I have the same problem here. Please help me out.

[Echo_Lake]

@Dee6525

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.