• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook - 15-db1004ds
Microsoft Windows 10 (64-bit)

Hi, I have had this HP Notebook - 15-db1004ds, product number: 7XF85UA#ABA for almost a year now. I hardly use it because it keeps randomly freezing. I have got the usual MS Office package installed and a moderate graphic design software for my home plotter. I reset the entire laptop to the status it had when I got it. I had it checked by an expert who ran stress tests and such. Nothing helped. While I typed this text for the first time, it happened again.

Questions: Does anyone have an idea why this happens?

I would like to set it up from scratch again with Windows 10. But since the operating system was preinstalled - where do I get the activation code?

 

Any help is greatly appreciated! I've got a couple of days or warranty left. Could this be a warranty case?

1 REPLY 1
HP Recommended

Someone hinted at me that the hard drive could be the issue and needs to be replaced. Does anyone have experience with that?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.