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Vienna10
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Randomly freezing notebook

‎11-18-2020 01:44 PM

HP Recommended
Product: HP Notebook - 15-db1004ds
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have had this HP Notebook - 15-db1004ds, product number: 7XF85UA#ABA for almost a year now. I hardly use it because it keeps randomly freezing. I have got the usual MS Office package installed and a moderate graphic design software for my home plotter. I reset the entire laptop to the status it had when I got it. I had it checked by an expert who ran stress tests and such. Nothing helped. While I typed this text for the first time, it happened again.

Questions: Does anyone have an idea why this happens?

I would like to set it up from scratch again with Windows 10. But since the operating system was preinstalled - where do I get the activation code?

 

Any help is greatly appreciated! I've got a couple of days or warranty left. Could this be a warranty case?

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Vienna10
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‎11-19-2020 12:41 AM

HP Recommended

Someone hinted at me that the hard drive could be the issue and needs to be replaced. Does anyone have experience with that?

 

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