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HP Recommended

Hi ,

 

 

device manager.pngi have same problem, i have hp  probook 640 g1 w7 32bit, i have downloaded drivers but i cant still connect to wifi, could you please help 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Go into the Windows control panel>programs and if you see any Intel wifi and bluetooth software, uninstall it, and restart the PC.

 

I see on your notebook's support page, that there are two sets of Intel wifi drivers.

 

You need the old version...the new version from 2018 does not have support for the hardware ID you posted.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70954.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77324.exe

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Please post the hardware ID's for the Network Controller device and the other device that need drivers.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

HP Recommended

Hi Paul,

 

network controller:

PCI\VEN_8086&DEV_088E&SUBSYS_40608086&REV_24
PCI\VEN_8086&DEV_088E&SUBSYS_40608086
PCI\VEN_8086&DEV_088E&CC_028000
PCI\VEN_8086&DEV_088E&CC_0280

 

Unknown device:

ACPI\HPQ6007
*HPQ6007

 

I have tried to instal this driver https://downloadcenter.intel.com/download/27864/Intel-Wireless-Bluetooth-for-Windows-7-

but i have  got error:

The procedure entry point SetDefaultDllDirectories could not be located in the dynamic link library KERNEL32.dll.

 

HP Recommended

Hi:

 

Here is the link to the wifi driver you need...Find the W7 32 bit driver on the left side of the page.

 

https://downloadcenter.intel.com/download/27232/Intel-PROSet-Wireless-Software-and-Drivers-for-Intel...

 

Bluetooth:   Find the W7 32 bit driver on the left side of the page

 

https://downloadcenter.intel.com/download/27228/Intel-Wireless-Bluetooth-for-Intel-Centrino-Advanced...

 

ACPI\HPQ6007:

 

HP 3D DriveGuard Software

 

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

HP Recommended

Hi,

when i tried install first and second driver i have got info wifi.pngthird one works. Network controllers is still without drivers

 

thanks

HP Recommended

Hi:

 

Go into the Windows control panel>programs and if you see any Intel wifi and bluetooth software, uninstall it, and restart the PC.

 

I see on your notebook's support page, that there are two sets of Intel wifi drivers.

 

You need the old version...the new version from 2018 does not have support for the hardware ID you posted.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70954.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77324.exe

HP Recommended

thanks , its working now

HP Recommended

You're very welcome.

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