Fingerprint is not working anymore after Windows update

[GeertsM]

Hello HP Support. I have the same issue with sp104404 and my HP ENVY - 17-ce0009nf

The error message "this driver is not supported on this os version (10.0.19041)" at the end of the install and device manager throwing a warning "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)".

I definitely do not want to install HP Simple Pass I just want to use Windows Hello which worked fine before. Please could you provide a real solution?

Thank you in advance,

Kind regards,

Marc

[Riddle_Decipher]

@GeertsM Install the HP Simple Pass Identity Protection Software for Windows 10: Click here to download

If the issue persists, Please Click here to download the most viable driver for Windows 10  fingerprint reader (if need be) & if your Simple Pass Software isn't working:

Click here to download a different version of the same software.

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[GeertsM]

Hi,

Why are you bringing up HP Simple Pass with Windows 10? Your own support site states:
NOTE: 

If you are using Windows 10, SimplePass has been replaced with Windows Hello. Go to "Understanding and Using Windows 10" for more information.

The HP support website https://support.hp.com/fr-fr/drivers/selfservice/hp-envy-17-ce0000-laptop-pc-series/26084757/model/3... for my laptop states the latest driver is sp104404 which fails to install as stated in my original post?

Kind regards,

Marc

[Riddle_Decipher]

@GeertsM In my defense, I didn't know which OS you had, as it wasn't mentioned as Windows 10, and that out of the way, here's a few steps that should help:
Follow the below steps:

• Update the BIOS
• Enable biometric support
• Check for Windows support
• Clean the fingerprint reader
• Update the device driver
• Update the fingerprint reader software
• Find new device drivers if you changed operating systems

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.