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‎10-18-2025 05:35 PM

HP Recommended

In addition to the frequent “Blue face of death” and subsequent restart, the laptop freezes frequently and must be forcefully shut down.

At various times that the laptop shows the “Blue face of death”, it showed different error codes at each time. Some of the stop codes I was able to capture because I disable auto-restart are below:

1. Stop code: KMODE_EXCEPTION_NOT_HANDLED

2. Stop code: IRQL_NOT_LESS_OR_EQUAL

What failed: ntoskml.exe

 

3. Stop code: PAGE_FAULT_IN_NONPAGED_AREA

4. Stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

5. Stop code: UNEXPECTED_KERNEL_MODE_TRAP(0x7F)

6. Stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED(0X7E)

What failed: msgpioclx.sys

 

7. Stop code: SYSTEM SERVICE EXCEPTION

The above seven stop codes did not show at the same time whenever it says “the system encounter problems and it is collecting data. It will restart”. Each of the stop codes showed at different times whenever the laptop has the this problem.

I look forward to getting help here.

 

Thanks.

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