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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Getting a new OS on replaced SSD

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09-17-2021 07:49 PM
sorry my device is 2000 HP IM NOT SURE WHAT THE WINDOWS WAS I put student windows it was updated it not sure what the windows was
iI haven't been on it over a year and when I tried yesterday it was locked up in does mode would only let me to due check the digostics on the windows and check the system that was only the two things it would let me I have a lot of stuff on it and pictures this breaks my heart if I can't get on it.
thank you
09-18-2021 10:24 AM
So if all this stuff on your laptop was so critical, WHEN did you last to a backup to a USB stick so you would not lose it? Never?
All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.
Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
If this does not work, then you need to do the following:
1) Download and install this utility on a working PC
https://www.minitool.com/data-recovery-software/free-for-windows.html
2) Run the data recovery utility to see what can be retrieved from the old drive.
If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva
And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm
I am a volunteer and I do not work for, nor represent, HP