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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 06:40 PM

HP Recommended

I have had the HP Envy for nearly three years now and barely use it due to the trackpad issues. This is completely unacceptable and I will NEVER purchase from HP again. I can barely navigate my desktop using the trackpad. I'm disgusted with HP who has done nothing to fix this problem despite how long this notebook has been on the market.

 

If anyone would be willing to walk me through troubleshooting tips, I'd be very appreciative since HP themselves has no interest in helping their consumer.

4 REPLIES 4

‎03-22-2017 08:12 AM

HP Recommended

Hey @MBOUCHARD, 

 

I'm sorry to hear that you are having issues with your notebook.

 

Can you provide me the product number of your unit, so that i can provide you some troubleshooting steps.

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Thumbs Up” STAR to say thanks!***

‎03-22-2017 10:30 PM

HP Recommended

Hi @MBOUCHARD,

 

Sorry to hear that you have an issue with touchpad.

 

Can you provide product name?

 

Have you tried to contact HP local authroized service provider for assistance?

 

Below is the link you can check the support site nearest to your location

 

http://support.hp.com/us-en/contact-hp

 

 

Although I am a HP Employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

‎03-24-2017 08:15 AM

HP Recommended
Hi @SR_T and @miisbath, product name is HP Envy m6 Notebook PC. Let me know if you need any other information, I'm a bit desperate here!

Thank you

‎03-26-2017 06:49 AM

HP Recommended

Hi @MBOUCHARD,

 

Please ensure that you have updated all drivers from HPSA and Windows updates.

 

http://support.hp.com/in-en/document/c03330139 - Windows Updates

 

http://support.hp.com/us-en/document/c03467905 - HPSA

 

Then please follow the instructions as mentioned below.

http://support.hp.com/in-en/document/c03523373

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Thumbs Up” STAR to say thanks!***
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