HP Envy x360 Won't Turn On

[Helen-Choi]

I bought mine about two days ago, and I had the problem after I turned mine on for a few times.

I just discovered that it's not a serious issue about the motherboard or anything, it's just that my laptop screen would turn a dark blue colour (very hard to notice), and then if I continue pressing the button, the screen would just turn black again and nothing happens.

On the other hand, if I release it right at the point about 1 sec after the screen turns dark blue, (it has to be after a while) the laptop would turn on with the hp symbol.

Idk if this is an issue with anything, but I really take good care of my new laptop since it is a gift. This has not happened with my hp pavilion desktop.

***Also I take my laptop to class, so after I found out that it shuts down after a while (when unused), I changed the setting for sleep and shut down to "never." I still found out that the laptop automatically shuts down, and it usually requires me a few times before I can release the power button at the right time and successfully turn on the computer.

Does anyone know what's the problem with my laptop? It's really new and I take good care of it. (I don't think that would be something everyone faces every day when they turn on their laptop, haha)

Thanks!!!!

[MathewT]

Hi @Helen-Choi

Thank you for being a part of HP Forums, 
It’ll be an honor to guide you through your concern and address your query.

I need some information to assist you better.

• Product Number and the model name. (Please do not share the serial number on Public Post)
  Here is a document link which will help you find this information.
  Link: http://support.hp.com/us-en/document/c03754824
• Operating system installed on your computer. (Windows 10)
• What's the time duration taken for this unit to shut down?

Let me know.

Cheers

[Helen-Choi]

Product Number: 5DT11UA#ABA

Model Name: HP ENVY Convertible Model 15-bq213cl

Operating System: Windows 10 - 64 bit

Time duration for the unit to shut down:

[MathewT]

Hi @Helen-Choi

Thank you for this information.

Step 1: Power Reset your Notebook.

• Turn off the computer.

• Remove the computer from any port replicator or docking station.

• Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

• Unplug the AC adapter from the computer.

• For most laptops, press and hold the Power button for 15 seconds to reset.

Step 2: Update Windows

To review your Windows Update settings, head to Settings (Press Windows key + I to bring the Settings Menu) > Update & Security > Windows Update. Click Check for updates to see which updates are currently available.

Once the updates are installed, restart your computer.

Step 3: Update BIOS

Here is a link to download the latest BIOS version of your computer.

Link: https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91996.exe

Once you have downloaded this file, follow the instructions provided in this link below.

Link: HP Notebook PCs - Updating the BIOS

Step 4: SFC Scan

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files.

• To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

• Type the following command, and then press Enter.  It may take several minutes for the command operation to be completed.
  
  DISM.exe /Online /Cleanup-image /Restorehealth

• At the command prompt, type the following command, and then press ENTER:
  
  sfc /scannow

The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy. Restart your computer once this is completed.

If you feel I was helpful, simply click on Accept as Solution to help the community grow

Cheers

[MathewT]

Hi @Helen-Choi

I would like to know if the resolution we had provided worked for you?

Keep us informed.

Cheers