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‎12-01-2018 03:03 PM

HP Recommended

IMG_20181201_134726.jpg

1 REPLY 1

‎12-02-2018 12:42 AM

HP Recommended

@I_need_the-help

The error indicates your hard drive has failed and will have to be replaced.If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc.

 If you need more help selecting/replacing the hdd post back with full Model & Product Number:

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