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HP Recommended

About a week ago I bought twin computers for both my Dealership sales centers, the one in my corporate office works perfect. The other one however is a dud! it started with a warning at the bottom of the screen which read "Windows not activated".  I went settings and tried to activate windows but was unable to , I got an error there which read "Windows can not be activated on this device because the product key is invalid."

After spending hours on the phone with an HP tech I was told I would have to factory reset my computer which I did, still could not activate windows, same scenario, so I dialed HP tech support and spent even more time on the phone,(at least an hour) only to be told I would have to wait and receive a restore kit via FED-EX from HP and this would fix my problem.

Fast forward to today, the usb drive arrived in the early afternoon and I followed the enclosed instructions to the letter, however, not only did this not fix my problem but it made it worse! Now the computer is stuck in an endless loop on the recovery screen and will not boot up at all (even with the recovery usb removed) and all I get is this error a square block labeled "recovery manager with a yellow triangle that has an exclamation mark in the middle and a code beside that which reads 0xFFEE016 I can't reach HP support for help so it appears that I have purchased a $1,000 PAPER WEIGHT!

1 REPLY 1
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

#####################


KeyFinderInstaller may help....
https://www.magicaljellybean.com/keyfinder/

Doing research, and none of the methods are mine, I have some, simple single lines of code that will list the same value for your Windows 10 Product Key…
Two for Windows 10 and one for Linux.

W10 Using cmd.exe as an Administrator (copy and paste accordingly).

wmic path softwarelicensingservice get OA3xOriginalProductKey >> c:\ProdKey.txt

Creates a text file called ProdKey.txt on your C:\ area.

Next is a PowerShell command, as Administrator...
(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

but it will run within W10 using cmd.exe as an Administrator.
powershell (Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

Last, but not least....
Linux@Lubuntu:~$ sudo cat /sys/firmware/acpi/tables/MSDM | strings | tail -n 1

https://www.microsoft.com/en-us/software-download/windows10
https://www.microsoft.com/en-us/software-download/windows10ISO

 

##########

Step 1 - USB stick of 8 gb or larger.

Step 2  -  Find a working PC

Step 3  -https://www.microsoft.com/en-us/software-download/windows10

Create Windows 10 installation media

To get started, you will first need to have a license to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.

 
Step 4 - Boot from the USB.
 
W8 Repair.pngRecovery Reinstall.png
W7 and W10 Repair.png
If in doubt please ask.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.