• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-02-2020 02:02 PM - last edited on ‎10-02-2020 02:05 PM by Retired

HP Recommended

Bought new HP for myself

wanted to give this one to my autistic son, but wanted to erase everything  now it wont recovery at all

Need a recovery disk/usb for my HP ENVY TS 17 Notebook

Product number E4S19UA#ABA

SERIAL NUMBER [Personal Information Removed]

product configuration ID 0880100022305B00000620100

Intel I7-4700MQ CPU @ 2.40ghz

8 gb memory

bios version F.67

factory installed WIN 8, but i had windows 10

1 REPLY 1

‎10-02-2020 02:14 PM

HP Recommended

Hi:

 

HP no longer sells recovery media for your model notebook.

 

You can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

Make the W10 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Since your PC did not originally come with W10 from HP, during the installation process, you will need to select the version of W10 you need to install, and then when you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page, as applicable.

 

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m7-j000-Notebook-PC-series/53549...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.