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    Fix HP Printer issue in macOS

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Message 1 of 2
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Flag Post

Re: Recovery disk

HP Recommended

Bought new HP for myself

wanted to give this one to my autistic son, but wanted to erase everything  now it wont recovery at all

Need a recovery disk/usb for my HP ENVY TS 17 Notebook

Product number E4S19UA#ABA

SERIAL NUMBER [Personal Information Removed]

product configuration ID 0880100022305B00000620100

Intel I7-4700MQ CPU @ 2.40ghz

8 gb memory

bios version F.67

factory installed WIN 8, but i had windows 10

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Message 2 of 2
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HP Recommended

Hi:

 

HP no longer sells recovery media for your model notebook.

 

You can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

Make the W10 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Since your PC did not originally come with W10 from HP, during the installation process, you will need to select the version of W10 you need to install, and then when you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page, as applicable.

 

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m7-j000-Notebook-PC-series/53549...

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